Shipping policy

SHIPPING POLICY

Processing & Production Time

All Dyzorder products are custom-made to order to reduce waste and overproduction. Your order goes through the following stages:

  • Production time: 2-7 business days (varies by product type)
  • Shipping time: Varies by destination and shipping method selected

Total delivery time = Production time + Shipping time

Shipping Methods & Rates

Shipping costs are calculated at checkout based on your location and selected shipping method. We offer:

  • Standard Shipping: 5-10 business days after production
  • Express Shipping: 2-5 business days after production (where available)

Shipping Destinations

We currently ship to the United States and select international locations. Available shipping destinations and rates will be displayed at checkout.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can track your package through the carrier's website.

Shipping Delays

Please note that shipping times are estimates and may be affected by:

  • Customs processing (for international orders)
  • Holidays and peak seasons
  • Weather conditions or carrier delays
  • Production delays for custom items

We are not responsible for delays caused by carriers or customs.

International Orders

Important: International customers may be subject to import duties, taxes, and customs fees determined by your country's customs office. These charges are the responsibility of the recipient and are not included in our product or shipping prices.

If you refuse to pay customs fees, the package may be returned or abandoned, and we cannot issue a refund for refused shipments.

Lost or Damaged Packages

If your package is lost or damaged during shipping:

  • Contact us at [your email] within 30 days of the expected delivery date
  • Provide your order number and photos of any damage
  • We will work with the carrier to resolve the issue

Address Changes

Once an order enters production, we cannot change the shipping address. Please ensure your shipping address is correct before completing your purchase.

Contact Us

For shipping questions or concerns:

  • Email: dyzorder@gmail.com
  • Response time: 24-48 hours